Training Details

Customer Service Excellence I 27 - 28 May 2025

  • Definisi dan hubungan customer, service, excellence dan complaint.
  • Teknik mengenal dan memahami pelanggan
  • Mengenali harapan dan emosi pelanggan
  • Ruang Lingkup pelayanan
  • Service excellence (pelayanan prima)
  • Definisi Excellence
  • Teknik komunikasi
  • Handling Complaint
  • Communication & Interpersonal Skill dalam menghadapi komplain
  • Teknik evaluasi dan mengukur kepuasan pelanggan
  • Teknik menangani pelanggan yang kecewa: mengapa dan bagaimana pelanggan dapat
  • kecewa
  • Studi kasus

Date

Customer Service Excellence I 27 - 28 May 2025

Duration

2 - 5 days (estimated)

Certification

Further information about the certificate will be informed by our team

What will you Get

  • Free Consultation
  • Customized Session
  • Certificate*
  • Special Price
  • 1 on 1 Consultation
  • Mentoring by Professional Traineer

Register Now

If you are interested or have any questions, don’t hesitate to contact us.
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