Training Details

IT Service Management I 01 - 03 October 2024

What you'll learn:
Introduction to Service Management and ITIL
-About ITIL 4
-The Structure and Benefits of the ITIL 4 Framework
Key Concepts of Services Management
-Value and Value Co-Creation
-Organizations, Service Providers, Service Consumers, and Other Stakeholders
-Product and Services
-Service Relationship
-Value: Outcomes, Costs, and Risks
The Four Dimensions of Service Management
-Organizations and People
-Information and Technology
-Partners and Suppliers
-Value Streams and Processes
Service Value System
-Opportunity, Demand, and Value
-The ITIL Guiding Principles
ITIL Management Practices
-General Management Practices
-Service Management Practices

Date

IT Service Management I 01 - 03 October 2024

Duration

2 - 5 days (estimated)

Certification

Further information about the certificate will be informed by our team

What will you Get

  • Free Consultation
  • Customized Session
  • Certificate*
  • Special Price
  • 1 on 1 Consultation
  • Mentoring by Professional Traineer

Register Now

If you are interested or have any questions, don’t hesitate to contact us.
Member of
The EAST Building 16th Floor No. 1. Jl. DR Ide Anak Agung Gde Agung Kav. E3.2 No. 1, Lingkar Mega Kuningan, Jakarta Selatan 12950,  Indonesia
Get Direction
© Copyright 2022. PT. Nettrain Informatika. All Rights Reserved
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram